Privacy Policy

Digital Realm IT Solutions (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website contact form and client portal. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not use our services.

1. Information We Collect

Contact Form Information

When you use our contact form, we collect the following information:

  • Name: To address you appropriately in our communications
  • Email Address: To respond to your inquiries and provide the information you request

Payment Information

We offer secure payment options through our dedicated client portal powered by Zomentum. Our portal accepts credit card payments and direct ACH transfers for your convenience and security. When processing payments through our secure client portal, we collect:

  • Payment Details: Credit card information or other payment method details
  • Billing Information: Name, billing address, and other information necessary for payment processing
  • Transaction Records: Records of payments made through our client portal

2. Use of Your Information

We use the collected information to:

  • Respond to your inquiries
  • Provide information or services you request
  • Process payments and maintain billing records
  • Improve our customer service and respond to your support needs
  • Maintain accurate records of transactions and services provided
  • Send payment confirmations and receipts
  • Detect and prevent fraudulent transactions

3. Third-Party Payment Processing

Our secure client portal payment processing is handled through Zomentum, a trusted payment processing platform that supports both credit card and ACH payment methods. When making payments:

  • Your payment information is processed directly by Zomentum
  • We do not store complete credit card information on our servers
  • All payment transactions are encrypted using industry-standard protocols
  • Zomentum’s use of your information is governed by their own privacy policy and terms of service

4. Disclosure of Your Information

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information, except to our trusted payment processor (Zomentum) for the sole purpose of processing your payments. We will not share your information with any other third-party service providers without your explicit consent.

5. Security of Your Information

We implement a variety of security measures to maintain the safety of your personal information:

  • All payment transactions are encrypted using SSL technology
  • Access to personal information is restricted to authorized personnel only
  • Regular security assessments and updates are performed
  • Client portal access is protected by secure login credentials

However, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Policy for Children

We do not knowingly collect information from children under the age of 13. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible.

7. No Solicitation Policy

We respect your privacy and will not use your information to solicit you by any means, including email, phone, or postal mail, without your explicit consent.

8. Data Retention

We retain payment records and associated information as required by law and for legitimate business purposes. Personal information will be retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

9. Your Rights

You have the right to:

  • Access your personal information
  • Request corrections to your personal information
  • Request deletion of your personal information (subject to legal requirements)
  • Opt-out of marketing communications
  • Receive an export of your data in a portable format

10. Updates to This Policy

We may update this Privacy Policy from time to time in order to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new policy on our Site. You are advised to review this Privacy Policy periodically for any changes.

11.1 SMS Program Overview

Digital Realm IT Solutions offers an SMS messaging service to provide customers with important updates, promotional offers, and service-related communications.

11.2 Opt-Out Instructions

You may opt out of our SMS marketing communications at any time through the following methods:

  1. Text Message Opt-Out:
    • Reply “STOP” to any SMS message received from Digital Realm IT Solutions
    • Upon sending “STOP”, you will be immediately unsubscribed from future messages
    • A confirmation message will be sent to acknowledge your opt-out request
  2. Alternative Opt-Out Method:
    • Phone: (509) 610-9555

11.3 Message Frequency Disclosure

Our SMS communication program adheres to the following frequency guidelines:

  • Maximum Message Frequency: Up to 4 messages per month
  • Message Types:
    • Service updates
    • Promotional offers
    • Technical support notifications
    • Account-related communications

11.4 Consent and Participation

  • SMS communication is entirely optional
  • Participation requires explicit consent
  • You may withdraw consent at any time using the opt-out methods described above

11.5 Message and Data Rates

  • Standard message and data rates may apply
  • Message frequency and rates depend on your mobile carrier
  • Digital Realm IT Solutions does not charge additional fees beyond standard messaging rates

11.6 Compliance Commitment

We are committed to:

  • Full compliance with TCPA regulations
  • Respecting user communication preferences
  • Providing clear and transparent messaging practices

11.7 Additional Protections

  • No personal information will be shared with third parties without explicit consent
  • All SMS communications will include:
    • Sender identification
    • Opt-out instructions
    • Message frequency disclosure

Contact for SMS Program Inquiries

For questions about our SMS program:

  • Phone: (509) 610-9555

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please send your inquiries to [email protected]