YOUR IT TEAM, AMPLIFIED

Co-Managed IT Services

We don’t replace your internal IT. We give them the tools, the team, and the strategic support to do more than they can alone.

Let’s talk about your IT team

Your IT person is good. They just need a bigger bench.

Most businesses with an internal IT person hit the same wall. Your IT admin handles the day-to-day well, but they’re one person. They can’t monitor every endpoint around the clock, stay current on every security threat, architect a cloud migration, and still have time to answer help desk tickets. Something always gets deprioritized. Usually it’s the strategic work that drives the business forward.

Co-managed IT means your internal team gets access to the same enterprise tools and platforms we run across our entire client base. The same RMM, the same security stack, the same ticketing system, the same expertise. You’re not hiring another employee. You’re gaining an entire IT department that works alongside your person, externally and on-site when needed, for less than the cost of one additional hire.

When your IT person needs an extra hand, we’re already there. We work externally through remote monitoring and support, and internally alongside your team when the situation calls for it. Your staff gets faster resolutions. Your IT person gets a partner who already knows the environment. And your business gets enterprise-level IT without the enterprise headcount.

What your internal IT gains with Digital Realm IT behind them

Enterprise RMM and monitoring

Your IT person gets access to the same remote monitoring and management platform we run across all our managed clients. Same dashboards, same alerting, same automation. Proactive alerts, automated patch management, and endpoint visibility across every device. They see what we see, and we work from the same platform together.

Security stack and threat protection

We deploy and manage a layered security stack: endpoint detection and response, email filtering, DNS protection, and security awareness training. Your internal IT doesn’t have to build this from scratch or manage multiple vendor relationships.

Help desk overflow

When your IT person is deep in a project, handling an on-site issue, or just overwhelmed with tickets, our team picks up the overflow. We work externally through remote support or internally alongside your staff when needed. Your employees get fast support. Your IT person gets backup without you hiring another full-time employee.

vCIO and strategic planning

Quarterly technology reviews, budget planning, vendor evaluation, and a roadmap that aligns IT spending with business goals. Your internal IT handles the execution. We help set the direction and make sure every dollar has a purpose.

Cloud infrastructure management

Azure environments, Microsoft 365 tenant management, virtual desktop infrastructure, and cloud migrations. These are projects that require specialized depth your internal IT person may not have, and shouldn’t be expected to build alone.

Cybersecurity compliance support

HIPAA, PCI, SOC 2, and other regulatory frameworks require specific technical controls and documentation. We help your IT team implement and maintain compliance without turning it into a full-time job for one person.

Backup and disaster recovery

We design, deploy, and monitor your backup infrastructure and disaster recovery plan. Your internal IT knows the recovery process exists. We make sure it actually works when it matters.

Vendor management and escalation

ISP issues, software vendor support calls, hardware warranties, licensing questions. We handle the vendor relationships and escalations that eat up your IT person’s day so they can focus on your business instead of sitting on hold.

Co-managed IT is built for companies like these

You have one IT person doing everything

They’re great at their job, but they’re spread across help desk tickets, security, infrastructure, and strategic planning. Something always falls through the cracks.

You need enterprise security but can’t hire a security team

Cyber threats require dedicated tools and expertise. Your IT person shouldn’t have to be a security specialist, a network engineer, and a help desk tech all at once.

You’re planning a major project

Cloud migration, office move, infrastructure overhaul, or compliance initiative. Your internal IT can’t run the project and keep the lights on at the same time. We handle the heavy lift.

You’ve outgrown break-fix but aren’t ready to fully outsource

You want the tools and support of a managed services provider without giving up control of your IT environment. Co-managed lets you keep your team and gain ours.

Your IT person needs a strategic partner, not a replacement

They know your business better than any outside provider ever will. What they need is someone who can handle the infrastructure, security, and vendor noise so they can focus on what matters.

How co-managed IT works with Digital Realm IT

We start with a discovery call to understand your current IT setup, your internal team’s strengths, and where the gaps are. Then we build a co-managed plan that fills those gaps without stepping on toes. Your IT person keeps their responsibilities. We add the monitoring, security, help desk overflow, and strategic layer they need. The transition is smooth because we’re joining the team, not replacing it. Most clients are fully onboarded within two weeks.

How we get started

  • Discovery and gap assessment
  • Custom co-managed plan
  • Tool deployment (RMM, security stack)
  • Help desk integration
  • Quarterly strategic reviews

Onboarded in ~2 weeks

Your IT stays in control

Common questions about co-managed IT

With fully managed IT, we handle everything. With co-managed, your internal IT person stays in place and keeps their responsibilities. We add the tools, team, and strategic support they need to be more effective. You keep control of your environment.

Yes. We integrate with your internal IT through shared ticketing, regular check-ins, and clear escalation paths. Your IT person has direct access to our engineers and vCIO for anything they need. It’s a partnership, not a handoff.

Your internal IT gets access to our full RMM platform for endpoint monitoring and management, our security stack (EDR, email filtering, DNS protection), our ticketing system for help desk overflow, and our vCIO for strategic planning. These are enterprise-grade tools that would cost tens of thousands to deploy independently.

Absolutely. Many of our clients start with co-managed IT and transition to fully managed as their needs evolve. The tools and relationships are already in place, so the switch is seamless.

It depends on the scope. Co-managed is typically less than fully managed because your internal IT handles part of the workload. We build custom plans based on what your team needs. Contact us for a free assessment and we’ll put together a proposal.

Give your IT team the backup they deserve

Your IT person shouldn’t have to do it all alone, and you shouldn’t have to hire a whole team to fill the gaps. Co-managed IT gives your business the tools, the expertise, and the on-demand support of a full MSP. All for less than the cost of one additional hire.

Schedule a free IT assessment

(509) 610-9555 | [email protected]